FREE SHIPPING on orders over $80.00
Search

Contact

FREQUENTLY ASKED QUESTIONS

CUSTOMERS

 

Appointment background

On 15 January 2019 Brendan Richards and Gayle Dickerson of KPMG were appointed joint & several Voluntary Administrators over Specialty Mens Apparel Pty Ltd (Trading as ‘Ed Harry’) (“the Company”) by the Company’s Directors.

 

What does this mean?

The Company is continuing to trade on as business as usual. However, the Administrators now control the business and its operations.

 

I want to speak with someone from the Administrators’ office

Given the volume of calls currently being received, please send an email to the dedicated email address at edharry@kpmg.com.auand your enquiry will be addressed as soon as possible. Alternatively, further information regarding the Administrators’ appointment can be found at the following web page: http://home.kpmg/au/edharry

 

I have a gift card, can I still use it?

Legally, you stand as a creditor of the company and are not entitled to redeem a gift card as this gives you preferential treatment over other creditors of the company.

However, in this instance, in recognition of your loyalty to Ed Harry, we have decided to honour gift cards on a $1 for $1 basis, e.g. if you intend to redeem a $100 gift card, you will need to purchase product of $200 in value and contribute $100 of cash. This applies to all stock including sale items.

Gift cards will not be honoured after one month from the date of the appointment of the Administrators.

 

I would like to buy a gift card, can I?

No, no new gift cards will be issued.

 

I have a VIP card, can I use it?

No, we will no longer be issuing or receiving any VIP cards from customers.

 

I have goods on lay by, will I be able to receive these goods?

 Customers will only be able to collect goods on lay by if they pay for these goods in full.

 

I have paid a deposit for a product, what happens now?

You can still proceed with the purchase, so long as you are paying the balance of the purchase price, the product is in stock and you are collecting the product within 7 days from notification by the store to collect the product. Unfortunately, we are unable to extend the terms for purchase of the product.

 

What if I can’t pay the balance for the product within 7 days of notification?

Unfortunately, deposits cannot be refunded and deposits for items not collected within 7 days from notification by the store to collect the product will be forfeited.

 

I have paid for a product in full however, I have not collected the product, what happens now?

If you have paid for the product in full, but not yet collected it, you can still collect the product subject to availability and proof of purchase. You will need to contact the store to arrange collection.

If the product cannot be supplied, you will be an unsecured creditor of the Company and will need to lodge a claim.

 

I ordered a product online and paid in full however, I have not collected the product, what happens now?

If you have paid for the product in full, but not collected it, you can still collect the product subject to availability and proof of purchase. You will need to contact the store to arrange collection.

If the product cannot be supplied, you will be an unsecured creditor of the Company and will need to lodge a claim.

 

I want to put a deposit down now for a product, can I?

No, no new deposits are being accepted. You will need to complete your purchase in full.

 

I recently purchased a product and I have changed my mind, can I return it for a refund?

All sales are final. Products cannot be exchanged or refunded unless the item is faulty.

 

I purchased a product and I haven’t used it but would like to exchange it, can I?

All sales are final. Products cannot be exchanged or refunded unless the item is faulty.

 

I purchased a product before 15 January 2019 and it is faulty, what happens now?

You are an unsecured creditor of the Company. Please lodge your claim with the Administrators at https://home.kpmg/au/edharry.

 

I purchased a product on or after 15 January 2019 and it is faulty, what happens now?

The Company’s existing returns policy is continuing. Please refer to the Company’s Returns Policy located at https://www.edharry.com/returns for further information.

 

For further enquiries and assistance please contact us:

via the ‘Contact’ page on the Ed Harry website.

orders@edharry.com for online orders and enquiries.

08 83660444 for customer enquiries.

 

*
*
*
*
Filters
Sort
display

AfterPay

With Afterpay you can receive your order now and pay in 4 equal fortnightly payments with no interest. Available to customers in Australia with a debit or credit card.

When you choose to pay with Afterpay on the checkout, you will be redirected to Afterpay to complete your order.

Find out more