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FREE SHIPPING on orders over $80.00 | Free Returns click to find out how

FAQs

Where is my nearest Ed Harry store?
What size range does Ed Harry stock?
Is Ed Harry a franchise?
I live hours away from the nearest Ed Harry store, how can I purchase clothing?
Will Ed Harry hold garments for me?
Does Ed Harry have layby?
Does Ed Harry have a facility for uniform purchases?
How do I obtain a position at Ed Harry?
Tell me about Refunds & Exchanges
I received clothing as a gift, so don't have a receipt, can I get a refund?
How do I order online?
How do I track my order?
My order has not arrived
The colour is not what I was expecting
How do I work out my size?
The item I want is sold out
GST / Taxes
Pricing & Currency
Submitting your order
What if I have multiple delivery addresses?
I want to purchase a gift card
I have lost my gift card / Gift Card terms and conditions

Where is my nearest Ed Harry store?

Ed Harry has 78 locations across Australia. For more detailed information, please see Our Stores on this website.

What size range does Ed Harry stock?

Ed Harry currently stocks sizes  X Small to XXL in most of our apparel, and 30-42 in pants.

Is Ed Harry a franchise?

Ed Harry is not a franchised company, we are privately owned.

I live hours away from the nearest Ed Harry store, how can I purchase clothing?

 A selection of our most wanted items are available to purchase online via this website. Alternatively, if you know what it is you would like to purchase, simply phone the nearest Ed Harry store and our staff will happily put aside the garments for you. If you can then send a money order for the amount of the purchase plus postage, the store will then send your garments on to you. And if you purchase over $80 worth of garments you won't have to pay postage!

Will Ed Harry hold garments for me?

 Yes, Ed Harry will hold items for a maximum of 7 days.

Does Ed Harry have layby?

Yes, Ed Harry does offer layby. Layby runs for 6 weeks, with payments to be made every 2 weeks. Upon laybying items, an initial deposit equal to 20% of the total value of the goods is required. If the layby is cancelled, a nominal cancellation fee will be charged.

Does Ed Harry have a facility for uniform purchases?

 Ed Harry does not have a dedicated facility for uniform purchases, however, Ed Harry has managed to help many customers with their uniform needs. In the event the garments you require are in our range, our dedicated staff will make every effort to obtain all the garments you require.

How do I obtain a position at Ed Harry?

 To continually succeed in this competitive and vibrant industry, Ed Harry is always searching for enthusiastic people to join our team in locations right across Australia. Please refer to our careers section on this website for more information.

Refunds & Exchanges

 Please see Returns Policy

 I received clothing as a gift, so don't have a receipt, can I get a refund?

 Provided the goods are in their original condition, without a store receipt we are happy to exchange your goods for the value of the item at the time.
 
Alternatively, we can provide you with a Gift Card for use within 24 months.

ONLINE SHOPPING FAQ

Ordering

 To order online, simply select your desired clothing category from the tabs appearing on the left of the screen. Once you are satisfied with your choices, proceed to the checkout.Although you can purchase via this website from anywhere in the world, you currently require a delivery address within Australia.

Order Tracking

 Once your order has been submitted, you will receive an automated email confirming your order details, and will need to allow upto 5 working days from the purchase date. You will also receive an email once your order has been shipped with a tracking number. Please check your spam or junk mail folders if you do not receive this automated email to your inbox.

Missing Parcels

 Ed Harry prides itself on the speedy delivery of your order, however should your order fail to arrive within 5 working days from the purchase date, please contact us on 08 83660444. For prompt attention to your query, please mention that you bought your goods from our online store and have your order details ready.
 
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes, floods etc.).
 
All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.
 
Our website is best viewed when using 1024 x 768 resolution or above.

We Reserve the Right:

To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.

ORDERS
 
Colours

Please note that colours may vary slightly from those displayed by your monitor.

Sizes

 If you need help establishing what size you are please refer to our sizing charts.

Sold Out Items

 Be quick! If a specific size or colour is not listed, it is currently out of stock or has been sold out. Leave your email address so we can contact you when we are back in stock . Make sure you are subscribed to receive emails so you are up to date on all that is new at Ed Harry.

Gst / Taxes

 A charge of 10% GST is included in the retail price shown.

Pricing & Currency

There may be some instances where an in-store offer is not offered online. We will however, from time to time, have special online only offers for our online customers.
 
All prices are shown in Australian dollars.

Submitting your order

 After you have submitted your order, your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order, simply return any items you do not want by following our Return Instructions.

Multiple Delivery addresses

 You will need to create multiple orders if you wish to send to multiple destinations within Australia as we are unable to split orders.

GIFT CARDS

Purchases

    Gift cards with a value of $25, $50, $75 or $100 can be purchased from our online store and gift cards of $50 or over, will be sent free of delivery charges. The following conditions also apply with gift card purchases.
    1. Gift Cards can be redeemed for merchandise only and not for cash.
    2. Lost, stolen or destroyed gift cards will not be refunded in cash.
    3. Gift cards are valid for 24 months from date of issue.
    4. The value of the gift card draws down with each purchase. Change will be issued once the balances reaches $5 or under.

Using your gift card as online payment

Gift cards cannot be used as payment online.

LOST OR STOLEN GIFT CARDS

Ed Harry will honour a lost or stolen gift card - with a receipt for proof of purchase and given that the gift card has not already been redeemed. To report lost or stolen gift cards please contact (08) 8366 0444

Gift Card Terms and Conditions: 1. You may use your Ed Harry gift card at any Ed Harry store within Australia. 2. This gift card expires 24 months from the date of purchase. 3. You can check your gift card's expiry date and amount at any Ed Harry store or call (08) 8366 0444. 4. Gift cards are not redeemable for cash. 5. Change will be given for balances $5 or under. 6. Redemption of card subject to availability of online system.

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