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Returns

Returns Policy

Change your mind? NO WORRIES!

Ed Harry strives to ensure you are satisfied. We want you to love what you’ve ordered. If something isn’t right, let us know!

Any item that is deemed faulty but has been worn and washed appropriately may still be returned upon presentation of your original invoice.

 

How do I return or exchange an online order?

Ed Harry is happy to provide a full refund, exchange or gift card for change of mind purchases. We do not place time frame limitations on returns where a receipt is provided and the garment has not been worn. You are welcome to return online purchases in any of the following ways:

Free Returns to Store

Ed Harry offers free returns with merchandise purchased online to any of our 80+ Ed Harry stores Australia wide. Simply bring your original receipt with your item(s) and ensure the garment is unworn with the original tags attached.

Online orders returned in store will need to be refunded back onto the credit card used at time of purchase. If the credit card cannot be presented a gift card will be issued as an alternative.

After pay and paypal purchases are not refundable in stores and must be returned by post.

Returns by Mail – Refund Only

Please enclose your receipt, completed returns form and merchandise, and mail to:

 

Ed Harry Return Orders

Level 1 125 Port Road

Hindmarsh, SA 5007

 

To access a copy of the Online Store Returns form click here. For further assistance, please email online@edharry.com or call (08) 8366 0412. Our customer service team is available Monday - Friday 9am-5pm (ACST/ACDT).

 

As Ed Harry is not liable for the loss of garments being returned by mail, we recommend you return your unwanted goods using registered mail. Please allow two weeks from the day you return your package for your account to be credited with the monies originally paid, excluding delivery costs (unless goods are returned in accordance with your statutory rights e.g. Faulty or not as ordered). Customers will be responsible for shipping and handling charges.

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AfterPay

With Afterpay you can receive your order now and pay in 4 equal fortnightly payments with no interest. Available to customers in Australia with a debit or credit card.

When you choose to pay with Afterpay on the checkout, you will be redirected to Afterpay to complete your order.

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